Returns
We want you to shop with confidence at CASEYOO.
Items purchased on our website (www.caseyoo.net) may be returned within 21 days of delivery, provided that:
• The item is in original condition
• All original parts, packaging, and appearance are intact and undamaged
To initiate a return, a Return Authorization (RA) is required.
Please contact us at info@caseyoo.net within 21 days of receiving your order and provide:
• Order number
• Item name / size
• Reason for return
We typically respond within 1–2 business days.
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Return Shipping
• Customers are responsible for return shipping costs, unless the return is due to:
• A damaged item
• A defective item
• An incorrect item sent by us
In these cases, CASEYOO will cover the return shipping cost.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
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Refunds
Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method
• Refunds are typically processed within 5–10 business days after we receive the returned item
• Original shipping fees (if any) are non-refundable, except in cases of damage, defect, or incorrect shipment
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Exchanges
If you would like to exchange an item, we recommend:
1. Requesting a return authorization for the original item
2. Placing a new order for the replacement item
Once your return is approved, we will provide a free shipping code for your replacement order.
The shipping code is valid for 21 days from the date it is issued.
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Promotional & Final Sale Items
Items marked as Final Sale or purchased during specific promotional periods may not be eligible for return unless:
• The item arrives damaged
• The item is defective
• The incorrect item was received
In these situations, please contact us within 7 days of delivery, and we will resolve the issue promptly.
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Non-Returnable Items
The following items are not eligible for return or exchange, except in cases of damage or defect:
• Custom-made or made-to-order items
• Items that have been used, installed, or altered
• Items returned without an approved Return Authorization
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Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us at info@caseyoo.net within 7 days of delivery, including photos of the issue.
We will arrange a replacement or refund at no additional cost.
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Contact Us
If you have any questions about our Refund & Return Policy, please contact:
📧 info@caseyoo.net